Customer Settings

Database-backed online VIP, offline Fidelity, and problem-customer rules.

Online VIP settings

Enable automatic VIP classificationDelivered orders required for VIP

Offline Fidelity settings

Enable Fidelity rewardsAllow reward redemptionAllow manual reward adjustmentsAllow negative Fidelity balance

Percentage-based reward

Reward = final paid amount × percentage. The final paid amount is calculated after normal discounts and Fidelity redemption. Example: 1,000 MAD × 0.5% = 5 MAD.

Reward percentageMinimum purchase for rewardMaximum reward per purchase, optional

Maximum redemption per purchaseMinimum purchase for redemptionReward expiration days, optionalEnabled stores or branches

Problem Customer settings

Refused thresholdReturned thresholdCancelled thresholdFake thresholdUnreachable threshold

Automatic problem classificationShow warnings during order creationAllow authorized override